Marketing and Customer Relations Manager (MCRM)

in HiiT Plc in Lagos Full-Time

Industry ICT / Telecommunications

Specialization Sales/Business Development and Customer Service

Minimum Qualification HND

Required Experience 3 - 5 years

Application Deadline 2 months from now
Job Description


Established in 1996, HiiT Plc is a Computer Professionals Registration Council of Nigeria (CPN) licensed company. We are 100% Nigerian owned, offering World Class Standards but customised to suit local peculiarities.

Role Summary:
Marketing and Customer Relations Management through leading the planning, execution, monitoring & control of the marketing plan to achieve targets and market share objectives per the centre’s business plan and overall centre Pre-Training, On-Training and Post- Training Customer Relations Management.

Responsibilities:
Marketing functions (30%):
Formulate, operate and manage a comprehensive and fully integrated annual marketing plan including targets and metrics.
Develop marketing strategies to focus relevant prospects’ targets and ensure their conversion to sales (students/clients).
Conduct strategic research as appropriate to explore new growth markets.
Monitor and control marketing activities, expenses, results and other metrics monthly.
Prepare and submit specified performance reports as at when due.
Customer Relations Management Function (40%):
Ensure the attainment of the centre’s monthly enrolment target for all courses and batches.
Coordinates and monitor lectures for all courses to ensure quality delivery and customer satisfaction.
Ensure proper documentation of student records in line with standards, policies and procedures.
Propose and ensure timely quarterly course review in line with market demand to management for approval.
Human Resource Management Function (20%):
Ensure optimal management of team members to achieve target business performance result.
Conduct timely performance appraisal for team members in line with our minimum standards
Admin Function (10%):
Submit Centre’s Monthly Marketing Budget (NLT 20th of preceding month).
Submit Monthly Marketing Performance Report (NLT 2nd Working day of succeeding month).
Other duties assigned by the CEO.

Qualifications and Requirements:
Minimum of HND in any discipline
Minimum of 3 years experience in marketing
Must be resident in Ikeja

You can also apply to this job from your e-mail box by sending your CV to [email protected]

http://www.jobberman.com/job/167455/...m-at-hiit-plc/