Topic: Keystone Bank Vacancies for Operations Staffs

OPERATIONS

Specialization: Accounting / Audit / Tax

Job Level: Experienced Hire

Required Experience: 1 - 3 years

Required Banking Experience: 1 - 3 years

Application Deadline: 23-Feb-2014


Job Description

To provide effective and efficient banking support services to customers before, during and after patronage.

Duties And Responsibilities:
• Build and consolidate pleasant relationship with the Bank’s Corporate customers and maintain good disposition towards all customers.
• Ensure accurate processing of all transactions and maintain an accurate record of all activities and transactions
• Identify service improvement opportunities through interaction with customers and communicate improvement recommendations to the relevant functions
• Perform other duties as assigned by the Supervisor/Unit Head


Key Performance Indicators:
•Arithmetical Accuracy and efficiency
•Customer satisfaction levels
•Error free posting/processing
•Internal Control exceptions and Corporate Audit Reports
•Timeliness of service delivery to customer requests
•Timely and accurate transaction processing
•Timely generation of reports and updates
•Timely generation/remittance of regulatory returns


Minimum Education Qualifications:

A good first degree from a reputable university (Prefarably in Banking and Finance, Accounting, Economics or in other Social Science disciplines).


Post Graduate Qualifications:
• Not Required.


Professional Qualifications:

Professional qualifications such as ACA, ACCA, ACIB, CFA, CISA is compulsory


Skills And Competencies:
• Attention to Details.
• Performance Under Pressure
• Problem Solving
• Independent Minded.
• Interpersonal relationship
• Multi Disciplinary disposition
• Multi tasking disposition
• Satisfactory Customer Service Disposition
• Analytical and Investigation Skills
• Auditing Skills
• Accounting Skills
• Banking Operations Skills
• Fraud and Operational risk knowledge
• Policy and Regulation interpretation and implementation.
• Oral and written Communication Skills
• Banking, Insurance, and financial services knowledge.
• Extensive Working Knowledge of Microsoft word, Excel and power point, Intranet Mailing facility of the bank

For details of how to apply, visit the Job / Careers forum of NaijaElite.com or click http://www.naijaelite.com/viewforum.php?f=4

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