Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful Personal Banker to help us fulfil our business objectives and build customer loyalty.
We are recruiting to fill the below position of: Job Title: Personal Banker
Job ID10159

Job Description

  • Provide an efficient and technical proficient personal banking service and support to a portfolio of branch based clients
  • Achievement of acquiring, expansion, cost management and customer retention targets
  • Provide customers with basic day-to-day services

Accountabilities/KRA

  • Motivate credit applications for facilities according to laid down procedures.
  • Selling all products through every opportune interaction moment with customers and prospective clients to meet the sales target in volume and value terms.
  • Strategize on marketing the products to beat the other players in the market i.e. competitors.
  • Advice customers as well as prospective clients on all banking issues as well as financial matters. Advise management on preferred changes in offering services to customers basing on their feedback.
  • Maximising return from existing and new customers on banks product through cross selling offered by other business units.
  • Identify major risks affecting clients and to ensure necessary steps are taken to measure, monitor and control these risks.
  • Portfolio management to ensure low risk and minimum write offs.
  • Prepare facility letters after vetting from credit department within turnaround times.
  • Action queries and instructions from clients.
  • Explain products and procedures clearly and in a factual manner.
  • Collect all necessary mandates forms for new accounts.
  • Open accounts according to laid down procedures.
  • Attend to renewal and early repayments of investment accounts.
  • Portfolio Management- ensure that all records are kept in order and up to date.
  • Ability to sell Gold products such as VAF, Home loans and Investment products.
  • Ability to work independently with minimum supervision in the branch of domicile.
  • Ability to relate amicably with credit dept. to motivate for credit approval within a reasonable time frame.

Required Skills and Qualifications

  • Detail conscious- methodical, accurate, precise and systematic.
  • Complete job once started. Concerned about meeting deadlines.
  • Emotionally mature- remains calm under pressure avoids outbursts.
  • Integrity- does what he/she will do, is reliable and consistent.
  • Sociable- puts people at ease, is quick to establish rapport.
  • Data rational- is good with data, operates on facts.
  • Strong service ethic.
  • Service focussed – goes extra mile in ensuring that needs of others are met and surpassing clients expectations.
  • Result oriented- ensures tasks result in required output.
  • Adhering to our Vision and Values Team player.

Required Competencies

  • Minimum of 2 years banking experience
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experienced in completing credit applications successfully.
  • Good knowledge of local market.
  • Previous experience within the consumer banking environment as a Customer Consultant or Enquiries Officer is preferable.

Core Competencies

  • Mature & professional demeanour.
  • An effective networker at all levels, both inside and outside the bank.
  • Ability to identify customers’ requirements for specialist financial/product expertise and advice.
  • Articulate in the communication/presentation of financial solutions and factual information to customers.
  • Strong communication, negotiation and persuasion skills.
  • Independent, socially confident, quick to establish rapport and build credibility with customers.
  • Fosters confidence among customers.
  • Ability to educate customers.
  • Ability to listen and probe customer responses effectively to ensure proper understanding of needs.
  • Advanced sales and consulting skills.
  • Achievement orientated, embracing and achieving challenging targets.
  • Self-motivated and energetic.
  • Consistent, honest and trustworthy – demonstrating integrity.
  • Ability to remain calm and focused under pressure and during conflict situations.
  • Able to have difficult conversations with confidence – declining a pricing/rate concession, effectively communicating a declined loan application to the customer without blaming Credit, etc.
  • Ability to function effectively within a team.


Application Closing Date
30th November, 2012

Method of Application
Interested and qualified candidates should:
Click here to apply online

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