At APM Terminals, we are a team of over 20,000 employees spread across more than 60 countries united by a passion to provide our expertise in port operations and container management services. By providing the expertise and port infrastructure essential to world trade, we actively support the advancement of the societies around us, enabling local economies to unlock their potential and build an even stronger global community. Working with a team of talented professionals you will get a chance to experience different cultures and make friends all over the world. You’ll find a culturally diverse, stimulating environment at any of our offices, terminals or depots. When you join APM Terminals, the world is your workplace.


Customer Service Manager at APM Terminal:
Location: Lagos
Experience: 5year(s)
Course of Study: Marketing
We Offer
Value and team-based leadership.
•An open and engaging working environment.
•A wide range of international career opportunities.
•Opportunities for personal and professional growth in a dynamic environment.
•Competitive compensation packages
Key Responsibilities
Responsible for resolving Customer complaints and concerns quickly and efficiently by proper liaison with Operations, Planning and Finance Department
Establishes proactive communication with customer to ensure their understanding, handle quality and service issues, and develop/maintain customer loyalty.
Responsible for interacting with customers concerning orders & shipments.
Interact with customers to advise shipment
Initiate tracers with carriers
Make changes to shipments where necessary
Solicit sale of new or additional services
Handle irate customers in a professional manner
Obtain customer feedback information & makes necessary analysis available to management on a regular basis
Prepares correspondence to customers, regarding port procedures and notifications.
Contacts customer regarding any documents needed, such as customs declaration, manifest, etc.
Contacts customers regarding invoice payments.
Meets with customers to solve any problems that may arise.
Approves gate passes for customers who need to enter the port area.
Monitors reports on timely payments of invoices by customers and personally calls customers if they are past due in payment.
Assist when necessary in establishing or reviewing customs and other external procedures affecting port users.
Co-ordinates customer issues with relevant department
Managing and maintaining relationships with key accounts, local port users.
Update & maintain customer data base, with customer and company profile.
Constantly follow up on service trends, customer preferences, assist CCO on development of Customer Satisfaction surveys
impact on Company image is quite high.
Who we are looking for
Requires a college degree in business preferably in marketing.
Requires at least five to seven years of customer service experience in a service industry. Experience in import/export documentation, billing, and other similar areas of operation is preferred.
Requires thorough knowledge of import/export documentation, such as manifests, declarations, etc.
Requires knowledge of port rules and regulations.
Requires excellent interpersonal skills; an ability to interact with customers both diplomatically and firmly, when necessary.


Account Officer at APM Terminal:
Location: Lagos
Experience: 3year(s)
Course of Study: Accounting
We Offer
Value and team-based leadership.
•An open and engaging working environment.
•A wide range of international career opportunities.
•Opportunities for personal and professional growth in a dynamic environment.
•Competitive compensation packages
Key Responsibilities
Ensures that all billable items are properly invoiced to customers and the amounts due are received in time.
Interacts with the banks and prepares the Funds Flow Reports; analyzes and recommend the need of transfers to eliminate the possibility of idle funds.
Prepares the Funds Utilization and forecast after taking into account the present bank balances, expected receipts and projected payments.
Reviews all accounts payable transactions to ensure accuracy of coding, data entry, and accurate payment of invoices.
Checks for proper approvals and authorizations before payments are made.
Reviews the supplier reconciliation on a periodic basis
Reviews the accounts receivables on a monthly or periodic basis to ensure timely collections from customers.
Reviews bank payments and bank reconciliation.
Prepares monthly bank reconciliation for all receivable / payable / cash; verifies accuracy of bank statements and resolve questions or problems; maintains integrity of cash balances and cash flow systems.
Authorizes the petty cash payments.
Reviews / Verifies the Petty Cash count on a daily basis.
Provides supervision and direction for subordinates
The impact of this position will primarily be to ensure proper funds management by the terminal leading to improvements in the overall financial performance
The position is required to constantly find means for better funds management for the terminal. The position has a complex nature impacting both financial & operational performance.
Who we are looking for
Requires a university degree in business or accounting. Qualification as a Chartered Accountant or Certified Public Accountant, or equivalent is preferable.
Requires at least three to five years of progressively more responsible general accounting and finance experience. Requires at least two years of management / supervisory experience.
Must have thorough understanding and working knowledge of accounting specific software. Requires proficiency in various software applications and programs, specifically EXCEL spreadsheets.
Requires a high level of planning and organizational skills.
Requires good verbal and written communications skills, in addition to effective interpersonal skills.
Requires excellent analytical skills, including the ability to extract, compile and analyze data.
Requires exceptional time management and organizational skills, due to fast-moving, demanding work environment.
Must be able to exercise discretion and good judgment
Must be able to handle company information with confidentiality and discretion.
Requires ability to communicate in English, both verbally and written.

Click Here To Apply
Deadline: 03 November 2014.