Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture.

We are recruiting for the position of

Job Title: Branch Manager - Asokoro

Job ID: 362849
Job Function: Consumer Banking
Location: Nigeria - SCB

Job Description
Responsible for the Day to Day Management of a mid-sized Branch in an Affluent neighbourhood. Ensure high standards of service delivery as well as the profitability of the branch by engaging a variety of tools and products.

Operational Risk Management and Control


  • Ensure, through the Personal Financial Consultant and Operations Manager, proper control and efficiency of Branch.
  • Supervise work delegated to staff.
  • Responsible for undertaking the business monitoring and testing, and reporting findings, exceptions and results from such monitoring and testing activities
  • Ensure, through the Branch Operations Manager, reconciliation of all branch suspense accounts.
  • Alert to unusual items, unbalanced positions, irregularities and long outstanding transactions.
  • Ensure good operating security measures in the branch.
  • Limited responsibility for branch Compliance Risk Monitoring.


ORMA- Responsible Person


  • To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
  • Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.


To perform the following key responsibilities:


  • To report Unit’s OR issues to UORM
  • To identify and report all weaknesses inherent in the standard controls
  • To maintain proper record keeping on all KCSA related activities.
  • To maintain independence in the conduct of KCSA, i.e. not selecting and reviewing sample of self-performed transactions.
  • To adhere to the agreed KCSA plans and approach
  • To identify and report all exceptions on non compliance with standard controls


Security and Safety


  • Responsible for the safety and security of the banks assets and property at the branch.
  • Ensure all drills are conducted in line with procedure and prescribed frequency.
  • Ensure all staff and new staff go through security training, undertake SAFE and ensure security awareness.
  • Submit quarterly scorecard and advise on lesson learnt.


Anti Money Laundering and KYC Process and Controls.


  • To be the branch’s Chief Compliance Officer.
  • To act as the branch’s Money Laundering Prevention Officer (MLPO)
  • Supervise the Personal Financial Consultant to ensure compliance with:
    • Guidelines and Procedures on “Know Your Customer” for Account Opening and Guidelines and Procedures on Cross –Border Account Opening Referral issued by Group Business and operations risk.
    • Controls and Procedures on “Know Your Customer and Customer Due Diligence introduced to address money laundering prevention and compliance risk.
    • “Guidelines for the submission of Suspicious Transaction Reports” issued by Head Legal & Compliance/Country Money Laundering Prevention Officer.
    • Prompt completion of L1, L2, and L3 reviews as per local/ group policy.
    • Prompt and accurate completion of all risk reports (CRM, KCSA, KCS, KRI and others that will be required, and ensure self and staff achieve required proficiency/ competency, in all mandatory risk training courses.

  • Remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
  • Ensure your staff are trained in combating money laundering


Service Quality


  • Accountability for SQ measures and performance.
  • Attend to and resolve customer’s complaints and feedback promptly.
  • Ensure strict compliance with corporate branding and visual standards.
  • Maintaining good appearance of branch facilities and staff.
  • Track service performance regularly and rectify any deficiency.


Human Resources Management & Training.


  • Improve staff quality and develop their potentials.
  • Carry out staff competency model (personal development planning) and performance appraisal to encourage good performance and highlight areas for development.
  • Communicate Bank and CB strategy and tactics.
  • Convey Targets and objectives set by top management to all staff and direct resources towards achievement of these targets and objectives.
  • Provide job rotation and OJT opportunities to enhance staff skills.


Support Roles.


  • Provide efficient operational support to all business units.
  • Provide high quality financial services.
  • Provide account maintenance and support.


Characterstic Major Activities


  • Weekly sales activities.
  • Resolve escalated customer queries and complaints.
  • Improve staff productivity/service quality.
  • Oversee customer account maintenance/transaction activities.
  • Routine managerial duties (review operational deficiency/premises issues/performance appraisal and training/operational and cost control


Others


  • Sign all Level 3 accounts
  • Provide leadership and team building.
  • Cost control
  • Sign off on all deferrals
  • Does KCS on at least 5% of all accounts opened for the month to ensure Quality control.


Qualifications & Skills


  • BSc (Hons) minimum
  • MBA/Postgraduate Degree would be an added advantage.
  • Good Communication and Interpersonal skills.


Application DEADLINE: 14th May, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Branch Manager - Asokoro.