JOB TITLE: SPECIALIST.LOYALTY AND RETENTION
LOCATION: Lagos,NG

JOB SUMMARY
Develop and deploy tactical and strategic retention initiatives for Etisalat Nigeria’s customer value segments with a focus on customer engagement, lifecycle management and customer communications.

PRINCIPAL FUNCTIONS
Build strong working relationships with a variety of cross-functional teams and stakeholders to ensure that The Customer is at the heart of the business thinking
Proactively identify processes, policies and procedures which adversely impact customer satisfaction leading to chur.
Analyze customer feedback and complaints to identify improvements to channel execution and brand perception, thereby ensuring maximum customer satisfaction is delivered across all touch-points

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