Topic: Graduate Call Centre Agent At Kiote Services Limited

Kiote Services Limited is recruiting to fill the position of:
Job Title: Call Centre Agent
Job Location: Nigeria
Status: Part-time

Job Description:
This is a fast-paced, structured environment and requires the ability to multi-task while delivering high levels of customer service. Will be required to professionally and enthusiastically answer and route calls, greet visitors, and utilize an on-line knowledge base to answer questions via phone, email and online chat. Additional responsibilities include:

Responsibilities:

• Answer and route calls
• Provide accurate responses and information
• Identify and escalate priority issues
• Follow up as necessary
• Utilize on-line knowledge data base to answer questions about operations and services
• Research required information
• Complete call logs
• Work: Saturday and Sunday

RequirementsQualified Candidates must be proficient in these areas:
Relevant computer applications
Strong Data Entry skills
Effective Customer Service skills
Strong verbal, written and listening skills
Strong problem solving skills
Attentive to detail
Initiative
Good judgment
Resilience and adaptability
Able to remain calm and conduct themselves in a professional manner
Team leader
Experience and Qualifications:
University Degree
1-3 Year Call Centre Experience
Renumeration:
30-40K Monthly


APPLY HERE

Deadline: 11th September,2014

Graduate Call Centre Agent At Kiote Services Limited