Job Title: General Manager (Sales)

Reference Code: REQ-1068

Location: Nigeria

Category: Sales & Marketing Jobs in Africa

Job Description:
Job Purposes:

Overall Management of sales operations, customer liaison and relations, sales performance and
Development of new products, execution of product excellence.
Maintaining an exceptional level of customer service, by developing strong sales Team Members.
Maximizing the sales and profits of the company

Specific Roles:

Understands and communicates the company's mission and objectives to the Sales team and Branches.
Provides the direction, leadership and communication necessary to achieve sales results and operating
plan goals for the company.
Ensures the Sales Manager and Head of Branches provide the same to the team members.
Achieves company quantitative objective including: sales.
Communicates all branch issues, concerns and needs to the MD.
Responsible for maintaining operational excellence in each branch.
Responds to directives in an accurate and timely manner and ensures the same
compliance of the branch team.
Recognizes and propose rewards for outstanding performance of sales team members.
Provides and Demonstrates exceptional leadership behaviors to all team members
Advises Management on product costing and pricing.
Participates in Product designing and branding.

Customer Service:

Strives for the ultimate in sales customer service experiences and impressions.
Maintain excellent customer service metrics.
Ensures the company has adequate location coverage at all times.
Oversees the recruiting, and training practices to ensure quality of sales staff.
Trains sales team to successfully handle service issues.
Motivates and mentors team members on providing customers with product recommendation and
information.
Educates and engage the industry customers on all the company's products and services.

Sales Operations :

Adheres to and has knowledge of all company policies and procedures.
Coach, counsel and direct Team members.
Provides performance feedback to Team members.
Deploys Team Members as required to meet business demands and make necessary staffing decision.
Communicates clearly, concisely and accurately in order to ensure effective daily operations and the overall operation of the sales department.
Follow all safety, cash handling and operation procedures and policies and ensure that sales team
members are in compliance.
Coordinate, manage and participate in off site program customer visits and deliveries.
Signs and recommends for approval all SOPs before passing to MD.
Sign and recommends for approval all petty cash voucher emanating from Sales department.
Vet all operational expenses from the braches before passing to account.

Key Skills:
Good communications skills
Good presentation skills
Team management experience
Ability to network and maintain a strong relationship with KEY PROFESSIOANLS across the targeted
Sector Candidate with prior SALES & MARKETING experience with OIL & GAS Service companies, Certification companies and inspection companies


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