Our Client, Computer and Electronics Village Mall Limited, require for employment, a Female Customer Service Manager. The key responsibilities for this role include, but are not limited to: • Leading the team to consistently contribute to the achievement of positive results in customers needs, customers / sellers feedback. • Leading to the team to foster relationships with the marketing teams to assist with an increase in sales revenue, service coverage and customers wins/retention. • Ensuring compliance to all procedures and work instructions • Ensuring the team participate in regular audits (services, process, marketing, needs) to reduce risk and identify improvement &/or efficiency opportunities. • Increasing team members skills identified in the Customers Services Training Road Map and contribute to increasing effectiveness in all areas. • Ensuring timeliness and accuracy of job status / progress is communicated to other areas of the business. • To communicate on a daily bases with the customers / sellers / clients as to services status / requirement /needs to achieve value for money service delivery To be successful in this role, you must bring: • Solid, demonstrable experience in a similar position, leading and managing a team to achieve successful outcomes • Proven client focus and demonstrated ability to deliver outcomes that meet client expectations. • A good level of financial astuteness • High level MS Office skills with desktop publishing package ( e.g photoshop) • Excellent time management skills and ability to work well under pressure, with a positive attitude • Ideally, a sound understanding of the multi-channel communication market/industry and competition • Excellent negotiation skills • Must be an HND or Bsc. graduate • Motivation and drive to always aim to do what it takes to achieve client satisfaction • Proven ability to adapt and lead change, with a passion for achievement • Strong ability to foster and build relationships • Superior consulting and communication skills, both written and verbal. Must not be more than 28years in age To apply, send your CV to [email protected]