Experienced Female Customer Service Executives Wanted Urgently in Opebi, Lagos

A well-established IT Firm based in Opebi, Lagos needs urgently services of an exceptional customer care officer.
Job functions include but not limited to:

• Act as the first point of contact on behalf of the organization.
• Make and receive calls on behalf of the organization.
• Attend to customers enquiries/queries on company’s products.
• Carry out telemarketing sales for the organization.
• In charge of the companies social media (Facebook, twitter accounts etc.)
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information; Maintains customer records by constant update account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Any other job assigned of related task.

Qualification and Requirements
• A minimum of a degree in a relevant field
• Must have a good working knowledge of customer service & customer retention
• Candidate must be intelligent and be proficient in personalized exceptional customer service.
• Candidate must have good command of English language, must be courteous, possess appreciable relationship and interpersonal skills as well as accurate listening skills.

Experience
Minimum two (2) years’ experience

Salary
840,000 per annum

Send CV to [email protected]