Jixa Pharm. Co. Ltd based in Lagos with branches across the country, with a wide range of ethical and OTC products. Due to continuous growth and creation of new business unit, we are looking for qualified, result-oriented, Team player, dynamic and energetic candidates to fill this position for immediate employment.
CUSTOMERS SERVICE EXECUTIVE
Responsibilities

  • Communicating courteously with customers by telephone, email, letter and face to face
  • Escalate customer complaints and other issues to the RE in order to solve them, which may be complex or long-standing problems.
  • Ensure all contact centre activities are executed according to defined systems, processes, procedures and policies
  • Process and also monitor work orders based on confirmed orders from the contact centre/online store/showroom
  • Prepare and monitor daily journey plans for the delivery driver based on expected deliveries
  • Build, maintain and manage effective relationships with colleagues and customers to facilitate smooth operating system
  • Performs other duties as assigned by RE or CCM
  • Prepare quotations of orders placed by customers and send to production
  • Open the call centre mail hour by hour for quick and effective response to customers’ request.
  • Log in confirmed orders and follow-up on tellers
  • File all documents appropriately
  • Update the excel sheet by following audit procedures
  • Arrange the showroom at all times
  • Learning about our products and keeping up to date with changes


APPLICANT MUST POSSESS:
.

  • Bsc/HND in a related field with at least 2 years experience
  • Good communication and leadership skills.
  • Professional qualifications will be added advantage
  • Ability to use Microsoft Office proficiently

HOW TO APPLY
Interested applicants should forward their CV to this Email address [email protected] on or before 21st February, 2014.