About Us
LANFOTECH - An international organisation present here in Nigeria with sales and supplies of Information and Communication Technology gadgets to numerous clients within and outside the country is currently in need of a Customer Service Representative to fill the vacant position.



Description: Customer Service Representative

Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.


Customer Service Representative Job Duties:


  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.


Skills: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.



Qualification:
*A National Diploma or Any other degree from a suitable tertiary institution
*Experience in similar position
*Good persuasive skills
*Good understanding of the industry

All interested applicants to forward resume/cv to: [email protected]. Applicants must be within Lagos or its environs, and can also respond to invitation within short notice.