Customer Service Personell

Job Responsibilities
• Ensure regular and ad hoc correspondence with customers, attend to customer enquiries, complaints and request.

• Ensure customer files are properly updated and filed.
• Perform other duties as may be assigned by management
• Ensure regular and adhoc correspondence with customers, attend to customer enquiries, complaints and request.
• Ensure a fraud free and error free operating environment with special reference to client services.
• Follow up on outstanding items for opened account
Ensure good interpersonal relationship with staff and customers
• Provision of high level customer care to customers through up to date product knowledge as primary interface between the company and its customer.
• Handling of daily target of incoming complaints & resolution of customer queries
• Responsible for conducting monthly customer satisfaction survey with the view of querying data for management decision making.
• Sponsoring and maintaining motivational initiatives within the customer service team.
• Generating, evaluating and implementing ideas for team’s resources & strategy
• Giving Feedback to management by collecting customer information and analyzing customer needs.
• Training of team mates on new products and services
• Managing, leading and supporting a dynamic team in its day-to-day operations within the customer service team with a view to ensuring that the company goals and objectives are achieved.
• Analysis, interpretation and presentation of concise Customer health reports to top management.
• Providing and creating innovative methods of growing the business.
• Promoting and supporting all Value Added Service (VAS) products created within the organization.
• Offering professional advice to prospective and existing customers on suitable products.
• Responsible for building and managing relationships with suppliers and partners.

• QUALIFICATION:
- BSc/HND/OND with at least a second class lower degree.
- Minimum of a year relevant post National Youth Service experience

REQUIRED SKILL:

• Excellent planning, organizational and interpersonal skills
• Demonstrable analytical and negotiation skills
• Effective communications and engagement skills
• Proficiency in the use of Microsoft Office Suite

EXPERIENCE:
- Minimum of 1 years experience in a similar role.
- Key experience of working with teams
Interested applicant should send their CV to [email protected] not later than 29th of August 2012