A Reputable Automobile company requires hard working personnel to fill the vacant position.

Job Title: Customer Service/Front Desk Officer (CS/FDO 001)

Location: Lagos

Duties and Responsibilities

  • Relates with customers; both external and internal.
  • Act as the Front Desk Officer
  • Deals with customer related issues either by telephone, email, electronically or face to face & also proffer solutions.
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Direct requests and unresolved issues to the designated resource
  • Develops and maintain relationships with customers.
  • Record details of inquiries, comments and complaints
  • Keep records of customer interactions and transactions
  • Create and maintain an up - to- date customer contact database.
  • Follow- up on customers before, during and after sales.
  • Provide pro-forma invoices.
  • Communicate and coordinate with internal departments
  • Ensure customer satisfaction.
  • Send SMS to customers and potential customers on a regular basis.
  • Other responsibilities assigned by the Head of Department.


Required Skills and Competencies


  • Good knowledge of customer service and standards.
  • Listening skills, problem analysis and problem-solving
  • Knowledge of Microsoft Office Applications (Word, Excel, PowerPoint)
  • Smart appearance (dressing).


  • Attention to detail and accuracy, customer service orientation
  • Excellent typing skills
  • Good interpersonal skills, communication skills - verbal and written
  • Ability to handle pressure.
  • Can effectively handle complaints
  • Has eye for details.
  • High level of initiative.


Qualifications


  • Bachelor’s degree with a minimum of Second Class Lower in Social Sciences.
  • At least, one year cognate experience in a similar position.
  • Female
  • Not more than 26 years.

Applicants should send their applications with resumes as attachment to:
[email protected] with the reference code as the subject.
All applications should be submitted within two weeks of this advert. Please note that only shortlisted candidates will be contacted.