Phillips Consulting Nigeria is recruiting Entry Level Customer Service Agents for a major Telecom client.

Job Title: Customer Service Agents

Responsibilities


  • Attending to walk in customers
  • Excellent Customer Service
  • All customers are to be served within the agreed time limits for both regular and High Value Customers.
  • Must at all times deliver an extremely high level of customer service in an efficient, friendly and professional manne
  • Customer Handling Time


Reporting


  • Provide daily feedback on business activities.
  • Care of Company asset


Skills & Competencies

Computer Skills:


  • Ability to use a computer is required. Passable typing skills ( at least 27 wpm).
  • Knowledge of Microsoft Office package.


Customer Service Skills:


  • Passion for customer satisfaction and service delivery (customer centric)
  • Good communication skills
  • Patient
  • Excellent listening skills
  • Attention to detail
  • Empathetic


Additional Job Specific Requirements


  • Basic understanding and knowledge of GSM market and Telecoms products and services
  • Additional language can be one of Yoruba, Hausa, Ibo and Pidgin. The minority languages might come in useful depending on the showroom location
  • It is required that each agent be bilingual with fluent spoken English language and at least one major Nigerian language in addition.


Qualification
OND

Application Closing Date: 5th April, 2012

How To Apply
Interested candidate should:
click here to apply online