Minimum Qualification Degree, HND, OND, NCE

Required Experience Entry Level
Application Deadline 1 weeks from now



An Information Technology firm in Lagos require the service of young, dynamic and qualified person to fill this position



Responsibilities:

  • Expected to be on the front desk
  • To answer incoming telephone enquiries and switchboard calls and respond to requests for information received by e-mail, fax, SMS or voice mail.
  • To initiate outgoing calls in accordance with procedure, assist with outbound calling campaigns and encourage customer feedback in order to improve council services.
  • To accurately collect and record customer information, and where necessary, complete timely referrals to either internal or external service points using agreed means of information transmission.
  • To receive and respond to enquiries across a wide range of council services, and act as the initial point of assessment for eligibility.
  • To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and a professional approach at all times.
  • To receive and process 'follow up' information about previous requests and reports and to update systems as appropriate.
  • To use contact centre software applications and other electronic information systems appropriately and in accordance with procedure.
  • To liaise with other departmental staff, partner organisations and external service providers
  • To be able to quickly identify situations requiring specialist information and direct customers appropriately
  • To provide general administrative support such as mailing, faxing, photocopying, information storage and printing.
  • To maintain an awareness of all relevant service developments and participate in all aspects of training, proactively seeking opportunities for learning and self - development so as to improve effectiveness and efficiency of service delivery.




Qualifications and Requirements:

  • Minimum of a degree in related field
  • Must be able to speak fluent English
  • Must be friendly and smart
  • Ability to work under pressure

Interested Individual should forward their CV to [email protected] for consideration.