Radius:

16 Nov 2012
Full-Time Customer Service Executive – A Retail Brand Management Company

A Retail Brand Management company – Lagos, Nigeria


Job Description

Our company is a retail brand manager, with franchise of notable world class brand names in the watch, jewerlies and accessories line.

We require the services of a young, vibrant, result oriented individual to fill the position of a Female Customer Service Executive in one of our Victoria Island Office. The candidate must be an energetic proactive goal-getter with good taste for Fashion and and will be responsible for managing, identifying and consummating new business opportunities for our company.


Responsibilities:


  • Deal directly with customers either by telephone or face to face
  • Handles Sales and Stock
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints and After-sales
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Keep records of customer interactions and transactions
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions

Qualifications and Requirements:


  • OND in any relevant field (Female)
  • Knowledge of customer service principles and practices
  • Numeric, oral and written language applications
  • Product knowledge
  • Interpersonal skills, listening skills and communication skills – verbal and written
  • Problem analysis and problem-solving

Suitable Candidates should kindly forward their resumes in MsWord Format to [email protected] stating the position as the subject.