I was told dat we'l nd 2 gt info on wat customer care's abt,mtn history.they'l gt u tlkn 2 knw hw fluent ur spokn english is n hw confident u sound wen u speak.they'l also test ur patience n hw attentive u r by askin u lyk ten questns at a tym 2 knw if u'l rmbr 2 ans al without 4getn.try nt 2 get angry cz u'l b pushd n SMILE!