Topic: Call centre representative-mtn jos

CALL CENTRE REPRESENTATIVE

Qualifications:

• A minimum of University Degree/Higher National Diploma or its equivalent with Second Class division in any discipline.
  
• Computer literacy with a good understanding of MS Office Suite.

Experience/Requirement:

• Fresh graduate with NYSC discharge certificate are encouraged to apply
  
• Preferred maximum age limit is 30 years by candidates’ next birthday
  
• Good communication and interpersonal skills
  
• Candidate must be able to work with minimal supervision.
  
• Willingness to work in shift

Preferred candidates should reside in any of the following states; Plateau, Bauchi, Abuja, Kaduna, Kano and Niger states.
Suitable candidates should visit the online recruitment portal to fill in their details.

Job Description
As Call Centre Representative you will perform all official duties assigned to you by the Regional Technical Officer of the Company as the case may be. Your duties include but are not limited to the following:
• Answer calls and respond to customer requests professionally.
• Handle and resolve customers' complaints.
• Provide customers with product and services information.
• Follow-up on customer inquiries not immediately resolved.
• Identify and escalate priority issues.
• Refer grievances to designated departments for investigation.
• Research required information using available resources.
• Obtain possible customer leads.
• Attract potential customers by answering product and services questions, suggesting information about other products and services.
• Resolves product or services problems by clarifying the customers' complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

To Apply: click here to register and apply

It is well... God Help Us.