Responsibilities:

  • Upholds daily Central Coop’s Customer Service Standards.
  • Knows and adheres to quality standards for customer service as outlined by supervisor.
  • Adheres to all guidelines around product recommendation and information.
  • Assists in any other department as needed.
  • Communication;
  • Communicates openly and honestly and in a manner that is mutually respectful.
  • Does not expose customers and/or vendors to internal disagreements.
  • Resolves conflicts respectfully, holistically and directly with individual/s in a timely manner and asks for assistance from appropriate supervisor as needed.
  • Checks mailbox and/or email regularly and at least once per shift.
  • Participates actively in department and all staff meetings/retreats.
  • Mission/Cultural Integration
  • Knows and promotes the cooperative principles.
  • Understands and supports Central Co-op’s purpose, mission, and values.
  • Knowledgeable about Central Co-op and Co-op history.
  • Continuously gains, educates and shares knowledge of natural products, sustainability, community accountability and professional practices that uphold the cooperative business model.
  • Operates daily in a manner that supports teamwork, financially sound principles,self-accountability, empowerment and respect for others Personal/Professional Effectiveness
  • Reports to work, clocks in and out on time accurately and per the scheduled shift reflected in the scheduling program and/or the master schedule.
  • Arrive to work appropriately dressed.
  • Understands and adheres to organizational and departmental policies, practices and procedures.
  • Offers support, training and/or development to others and makes recommendations for support, training and/or development from appropriate personnel.
  • Utilizes workplace reference tools for guidance, such as: employee handbook, collective bargaining agreements, board of trustees and worker body team minutes, and etc.
  • Accepts and offers feedback and suggestions openly and in a manner that respects the inherent value of the individual.
  • Accepts direction willingly and follows through with delegated tasks.
  • Learns and adapts to new tasks or situations cooperatively and in a timely manner.
  • Maintains job-related confidentiality.
  • Takes initiative to identify, report and resolve problems before they escalate.

Qualifications and Requirements:

  • Previous customer service experience.
  • Experience or interest in natural foods and cooperatives.
  • Dual/multi-language skills.





All applicant forward your CV's to [email protected]