Real Concept Logistics Urgently Needs Customer Care Representatives

Division: Customer Care
Department: Customer Service
Reports To: Administrative Manager
Job Location: Lagos
Required Field of Study: Preferably, Social/Management Sciences

We are one of the private owned imports, export, logistics and distributing Company in Nigeria, committed to render excellent services to our clienteles in all areas of commerce.
Owing to lucrative business development, our company seeks articulate, vibrant and active individuals to be part of our organization
General Job Summary:
Serves customers by providing product and service information; resolving product and service problems
Initiates and/or implements corrective action needed in order to ensure that excellent standard of services and high level of customer satisfaction is maintained.

CORE FUNCTIONS:
• Prepares customer service summary reports and co-ordinates the handling of difficult and/or unusual situations
• Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal mainframe systems and customer purchase orders.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
• Ensures and provides quality service to both internal and external customers.
• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.
• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
• Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
• Contributes to the development and maintenance of standards, policies and procedures regarding customer service
• Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
• Facilitates the collection of competitive information in order to monitor business trends and opportunities
• Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.

Professional and Academic Qualifications;
• A minimum of HND in any Social/Management Sciences courses or its equivalent from a recognized tertiary institute
• Professional qualifications from the recognized professional boards, will be added advantage

Working Experience;
• At least 1 year working experience in a similar field
• Knowledge of Microsoft office applications, MS Excel, Power Point and MS Word
• Telecommunication or customer care representative experience will be preferred
• Able to work independently and as a team

Minimum Required Skills:
• Excellent Interpersonal and Communication skills
• Strong organizational and time management abilities
• Good Leadership qualities and Decision making skills
• Great attention to detail
• Great Multi tasking skills
• Competency in Computer skills
• Ability to work under minimum supervision
• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.

Salary: N90000 - N130000

How to Apply
Applicants who meet the following requirements above should begin the application process by submitting their resume and a short application letter to [email protected]

Application Deadline: 29th January 2016