Customer Care Representatives for Fresh Graduates
Job Title: Customer Care Representatives
Job Location: Lagos
Real Asset Resources Limited is proud to be one of the fast growing international business management solutions provider organizations, rendering financial solution and business services to professional organizations
As a result of business expansion, our company is currently seeking for prospective, vibrant and articulate fresh graduates to be part of our reputable organization
Scope of Responsibility
- Efficiently and effectively resolve issues presented by our customer’s end users over the e-mail, receipt and chat systems.
- Always follow designated scripts and converse with customers using an alert and positive tone.
- Attracts potential customers by answering product and service questions; suggesting information about other services.
- Become proficient with help desk software utilizing the receipt entry system.
- Participate as a positive, supportive team member with a consistent goal in meeting customer satisfaction metrics.
- Maintain excellent communication with coworkers and supervisors.
- Provide feedback and review of customer service processes
- Maintain a high degree of competency in chat accuracy
- Prepares customer service summary reports and co-ordinates the handling of difficult and/or unusual situations
- Ensures/provides quality service to both internal and external customers.
- Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.
- Contributes to the development and maintenance of standards, policies and procedures regarding customer service
- Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
- Facilitates the collection of competitive information in order to monitor business trends and opportunities
- Maintains customer records by updating account information.
Remuneration: N90000 – 120000 Plus incentives, allowances and bonuses
Professional and Academic Qualifications;
- A minimum of HND or its equivalent from a recognized tertiary institute
- Professional qualifications from a recognized professional boards, will be added advantage
Working Experience:
- Minimum of a year working experience
- Telecommunication or customer care representative experience will be preferred
Minimum Required Skills:
- Must be able to follow multiple processes accurately.
- Must be an expert with live chat communication and reports
- Excellent Interpersonal and Communication skills
- Strong organizational and time management abilities
- Good Leadership qualities and Decision making skills
- Great attention to detail
- Great Multi tasking skills
- Competency in Computer skills
- Able to work independently and as a team
Method of Application:
Interested and qualified applicant that meets the requirement should submit a copy of their resume and CV to [email protected]
Application Closing Date: 23th November 2015
