Vacancy in Imo State for Customer Care Officers

FINCA International is one of the world's leading microfinance institutions with over 25 years of experience across 22 subsidiaries in Africa, Eurasia, Latin America and MESA (Middle Eastand South Asia). FINCA's mission is to provide financial services to the world's lowest-income entrepreneurs so they can create jobs, build assets, and improve their standard of living. Currently, FINCA's operations reach over 1 million borrowers globally.

FINCA is seeking motivated and capable individuals to be part of FINCA's microfinance bank start-up in Owerri, Imo State, Nigeria.

The following position is now open to applicants:

Job Title: Customer Care Officers

Job Location: Owerri, Imo

Job Description

Customer Care Officers reports to the Banking Services Supervisor at the branch level and are responsible for ensuring a quality customer experience, receiving and opening accounts for clients into the banking hall and implementing the front office administrative activities.
Duties

• Provide excellent customer service to all current and prospective client, even among peak hours
• Cross-sell products and services to current and prospective clients in the branch and during marketing sales drives
• Provide product and account information to clients
• Identify and escalate service improvement opportunities through client interaction and feedback and ensure successful resolution of customer requests or concerns.
• Recommend prospective clients to AROs and Savings Representatives for initial processing.
• Ensure timely, compliant and customer-friendly account-opening and contract signing processes and assist clients with documentation as needed; provide support on account opening in the branch and in the field.

Qualification and Requirements

• ND, HND or B.SC level of education.
• Minimum 3 years of experience, preferably in banking or retail services.
• Basic mathematics, business acumen and analytical skills.
• Proficiency in Computer Applications Excel /Microsoft Office and data entry skills.
• Fluency in English required, Igbo or other local language skills strongly desirable.

Candidate Profile:

• Oriented towards high-quality and friendly customer-service standards.
• Ability to anticipate, understand and respond to customer needs and an effectively communicate benefits of FINCA's products and services.
• Willingness to relocate to Owerri, Nigeria.
• Highly attentive to detail with excellent organizational and documentation skills.
• Strong fit to FINCA's desired corporate culture and values, and is committed to furthering FINCA's mission and vision. In particular, must demonstrate a commitment to transparency and integrity.
• Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work.

Mode of Application
Interested and qualified candidates should:
Click here to apply online

Note: For consideration of your application, CVs must be in Word or PDF format and a maximum of 3 pages. The candidate will bear any cost for travel and accommodation if called for testing or interviews. Any relocation cost will be borne by the new hire.

Closing Date: 16th April, 2014.