URGENT VACANCY: IT/COMPUTER ENGINEERS/HELPDESK SUPPORT (Maiduguri, Yola and Sokoto)

URGENT VACANCY: IT/COMPUTER ENGINEERS/HELPDESK SUPPORT (Maiduguri, Yola and Sokoto ONLY)

Our client, a global brand represented in major countries of the world is recruiting IT-Helpdesk Support professionals for its local sub-regional offices here in Nigeria on a 7-month contract employment programme! Applicants are expected to be graduates of Computer Science/Engineering or Information & Communications Technology. THIS IS THE SECOND PHASE OF THE EXERCISE AND WILL NOT INVOLVE SAP TRAINING LIKE THE INITIAL ONE; PLEASE BEAR THIS IN MIND!
This opportunity will afford successful shortlists to be exposed to working in a structured and multicultural environment, as well as IT training at the first few weeks of resumption.
IT-work experience of at least 2 years in a structured company is required!

COMPETENCIES:
Desktop support knowledge
Networking – TCP/IP knowledge
Installing new hardware or desktop platforms
Adding peripheral equipment
Rolling out large scale upgrades
Ensure asset management and timely refreshment of IT equipment and software.
Windows OS/Active Directory, Citrix, Remote applications, MS office, Internet skills

OTHER RESPONSIBILITIES:
-Receive and record technical and/or application support calls from end users.
-Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
-Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
- Provide initial assessment of urgency and business impact on all support calls.
- Manage service requests, software installations, new computer setups, upgrades, etc.
-Record incident resolutions in the Help Desk tool.
-Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
Ability to work independently and in a team environment.
Ability to communicate well with internal and external contacts.

REQUIREMENTS:
-University degree or its equivalent in Computer Engineering and other IT-related disciplines.
-1-2 years directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2003 or later (2007 preferred), Internet Explorer and business applications in a business environment.
-Knowledge of multiple desktop programs, configuration and debugging techniques.

SALARY is N80,000 (gross) monthly+other social benefits for the period of the exercise.

Forward applications to [email protected] using "IT" and the state you wish to be considered for as the subject. e.g. IT-Yola, IT-Maiduguri, IT-Sokoto