Specialist, crm integration

Closing Date: Tuesday, 18th February 2014
Email CV to: [email protected]

SPECIALIST, CRM INTEGRATION

Core Job Functions / Responsibility:

Work with Manager, CRM and Resource management in the design and implementation and integration of all interfacing systems to the CRM application
Primary activities

· Responsible for the planning, design and integration of new interfaces with the provisioning/CRM system.
· Participate in the documentation of Request for Proposal/Request for Quotation for provisioning/CRM systems.
· Responsible for managing all projects relating to the deployment of new functionality/patches/upgrades/integrations with the CRM/provisioning systems.
· Facilitate user acceptance testing in liaison with relevant teams on all new integrations with CRM.
· Monitor the performance of CRM/provisioning interfaces to ensure maximum uptime
· Responsible for documenting policies and procedures/user guide for newly deployed CRM systems.
· Gather and analyse end user feedback on all CRM integrations/interfaces deployed.
· Close co-ordination with the IT strategy team to ensure delivery of new business capabilities to specification.
· Assist in ensuring minimal impact to end user services during system changes, upgrades, patches or bug fixes.
· Provide support in the resolution of related problems escalated by customers relating to interfaces and newly integrated nodes.
· Assist in managing relationships with third party IT vendors/suppliers.
· Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, CRM
· Perform any other duties as assigned by the Manager, CRM

Job Requirements and Skills
Previous Experience: First degree from a recognised University REQUIRED.
Post Graduate Qualifications: Post Graduate Degree OR MBA is of ADVANTAGE.
Experience: 5- 7 years’ work experience with at least 5 years at supervisory position ESSENTIAL.
Certifications and Training Requirements: IT Certifications (JAVA, CISCO etc.) is of ADVANTAGE.

Key Skills:
· Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organised, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organised, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
· Business Application Knowledge
· Business Application Support and Maintenance
· Communication
· Problem Solving
· Passion for Excellence
· Integrity
· Empowering people
· Growing people
· Team work
· Customer Focus
· Location: Lagos

Our advice is that you look very closely at the given JD, establish which one you are best fit for, in terms of matching the requirements. Ensure that your CV reflects how good a match you are and respond to that one.

All too often candidates reply multiple positions and do not get called for even one, the reasons are simple:
· The client will go throw a CV with a view to finding the best match (ONE CV does not fit all jobs). The best one is the one that sells the individual as a seasoned professional in the given field. Your document experiences matter.
· The advert Sigma Qualitas send out tells everyone, what is important and required for the job. See all capital lettering, bolded, colored or italic text. Most candidates dismiss these details and think they can make it.
· The most poignant advice is given in the first paragraph of the advert. The clients team of stakeholders who look at submitted CVs is one of seasoned, highly experience professionals. They can tell when a CV is genuine, they can tell when there are unexplained gaps and irregularities etc.
· They will be looking at the CV with a view to identifying what in the candidates past makes them a best fit for the role advertised. Give them reasons to pick you based on your past work experience.
· Please do not see this as an opportunity to branch out into a new field, all clients are very discerning.

Good luck in your application we look forward to hearing from you.