specialist continous service improvement
Required with your submitted CV are the following; your current earning information and your DOB. Your contact details should contain active phone numbers and email addresses. Review your CV every time you make a submission, one CV does not fit all jobs. Kindly note that we need the subject matter of your response to contain the Job Title you are interested in, the file type must be PDF or DOCX, the preference being word documents, any response that contains a file name such as “My CV or My Resume” cannot be treated.
Please note short listing is based on the requirements in the given job descriptions below such as; qualifications required, years of experience, technology and industry exposure. All candidates for the list positions MUST have relevant and required work experience.
· Date Posted: Saturday, 1st March 2014
· Location: Lagos, Nigeria
· Closing Date: Tuesday, 4th March 2014
· Email CV to: [email protected]
specialist continous service improvement
Core Job Functions / Responsibility:
Increase the efficiency, maximizing the effectiveness and optimising the cost of services and the underlying IT service management processes. Ensure that improvement opportunities are identified throughout the entire service lifecycle. Continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that support business processes.
Primary activities
· Review, analyse and make recommendations on improvement opportunities in each lifecycle phase:
o Service strategy
o Service design
o Service transition
o Service operation
· Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes
· Improve cost effectiveness of delivering IT services without sacrificing customer satisfaction
· Review management information and trends to ensure that services are meeting agreed service levels
· Review management information and trends to ensure that the output of ITSM processes are achieving the desired results
· Conduct maturity assessments against the process activities and roles to highlight areas of improvement or concern
· Conduct internal audits verifying compliance
· Conduct external and internal service reviews to identify CSI opportunities
· Review analysed data
· Present recommendations to senior management for improvement
· Help prioritise improvement opportunities
Job Requirements and Skills
Graduate Qualifications: A First degree BEng, BSc, BTec, Science or Technology Only from a recognised University REQUIRED.
Post Graduate Qualifications: Master’s degree or Post Graduate Qualification would be of ADVANTAGE.
Experience: 5 to 7 years’ relevant work experience in IT production environment, NYSC is ESSENTIAL.
Certifications and Training Requirements: Relevant IT Certifications (CISCO, JAVA etc.), ISO, ITIL, PMP, Applications etc. would be of ADVANTAGE.
Key Skills:
· Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organised, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organised, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
· Communication, Influencing and Negotiation
· Delegation/ Supervisory
· Problem Solving, Passion for Excellence, Integrity and Empowering people
· Growing people, Team work and Customer Focus
· Business Application Development skills
· Location: Lagos
