Operational Risk Officer, Risk Manager, Risk Analyst at a Finance Servicing Firm

Operational Risk Officer, Risk Manager, Risk Analyst at a Finance Servicing Firm
Job Specialization: Banking/Finance

Job Industry: Finance Servicing Industry

Job Type: Full Time


Job Details:

We are a leading Outsourcing Services provider incorporated in March, 1992. We offer a comprehensive range of outsourcing services ranging from Human Resource solutions to fleet management. We serve both small and medium sized enterprises as well as large corporate companies. Our client in finance servicing industry has contracted us to recruit for its operation in Abuja, Ibadan, Ilorin, Ogun and Lagos the following positions (listed above)


Responsibilities:

• Liaise with Marketing Unit to generate demand by proactively reaching potential customers to make them aware of the company’s products and services, in the bid to utilize E-banking services.
• Ensuring pro-active service to customers by branch front office staff.
• Realizing and Managing Customer Inquiry location in branch where customers will be serviced through issuing of ATM cards and PIN mailers.
• Handling customer complaints and servicing customers inquiries.
• Managing Call Centre and Maximizing Customer Satisfaction by ensuring quick and professional service and complaint management.
• Assisting business units in developing systems to measure, monitor and control their operational risks; corporate governance involving external risk reporting to stakeholders;
• carrying out processes such as purchasing insurance, implementing health and safety measures and making business continuity plans to limit risks and prepare for if things go wrong;
  conducting audits of policy and compliance to standards, including liaison with internal and external auditors;
• Providing support, education and training to staff to build risk awareness within the organization

Qualification/Desired Courses:

• A good University first degree or HND in Finance/Accounting, Economics, Social Sciences and any Management disciplines
• Possession of professional qualification such as ACA,ACCA and ACIB will be an added advantage

Required Skills:

• Time management skills
• Reporting skills
• Good team player with strong analytical mind
• Impeccable Communication, Organization and Interpersonal skills.
• Strong analytical skills, comfortable with numbers and great at calculations.

Application Process:

Qualified and Interested candidates should forward their CV/Resume in MS word to [email protected] using the position applied for and Location as the subject of the mail.


Application Deadline:

September 6, 2013