MESSAGING OFFICER (IT) needed at STANBIC BANK Nigeria

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Job ID: 7487
Division: Information Technology
Position Category: Information Technology

Division Proposition
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Messaging Officer to join our dedicated IT team at our Corporate offices.

Position Description
Job Purpose:
Messaging Officer is responsible for the day-to-day administration, operation, and support of Stanbic enterprise messaging infrastructure including Active Directory/DNS, Blackberry, OWA, Mail Marshal and Microsoft Exchange servers. This role entails 24x7 off-hours on-call responsibilities.

KEY ACCOUNTABILITIES:

Day-to-day administration of Stanbic Enterprise messaging infrastructure.
Providing some level of technical operational skills in the maintenance and support of Stanbic enterprise messaging infrastructure.
Ensure that mails and messaging customers consistently receive a high quality service by proactively monitoring and using all available resources (i.e. systems and processes)
Another key function of someone in this job role would be to manage the servers. “That means managing quotas of the individual user’s mail box.
Ensure current inventory of all Blackberry devices
Manage system providers to ensure agreed delivery deadlines and MTTRs.
Manage all Blackberry requests and needs and integrate additional Blackberry 5.0 features
Provide timely reports and feedback on all system problems, etc (formal and documented reports)
Implement and maintain best standards and practices for Active Directory, Exchange and Blackberry
Ensure proper backup for all messaging servers
Service Availability within agreed SLA objectives - Availability
Incidents within SLA Objectives – MTTR
Responsible for disaster recovery planning, testing, implementation, and documentation
Required Skills and Qualifications

KNOWLEDGE

Staff Minimum of a 2.2 B.Sc degree in computer science or equivalent.
Thorough knowledge of Microsoft Exchange, Blackberry and OWA
Knowledge of Active Directory/DNS
Knowledge of Mail Marshal operation
Knowledge of Outlook Web Access(OWA)
EXPERIENCE

Minimum of 1 year banking experience with a minimum of 1 or 2 year(s) within messaging infrastructure platform.
Required Competencies

Ability to communicate clearly verbally and in writing when interpreting and explaining information relating to product benefits and service provision to customers.
Good presentation and negotiation skills.
Ability to convey factual information clearly.
Ability to question, probe and clarify information in a diplomatic manner.
Ability to reinforce standards and objectives.
Ability to adapt readily to changes in systems and procedures, and encourage others to do the same.
Results-orientated, strongly motivated to achieve, adheres to deadlines and ability to work effectively in a team environment.
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We are an equal opportunities employer and are totally opposed to discrimination in any form. It is our policy to provide equal employment opportunities for all employees regardless of race, sex, colour, nationality, national or ethnic origin, sexual orientation, marital / partnership status, religion, age or disability.
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