manager customer supplier and relationship management-crm
Required with your submitted CV are the following; your current earning information and your DOB. Your contact details should contain active phone numbers and email addresses. Review your CV every time you make a submission, one CV does not fit all jobs. Kindly note that we need the subject matter of your response to contain the Job Title you are interested in, the file type must be PDF or DOCX, the preference being word documents, any response that contains a file name such as “My CV or My Resume” cannot be treated.
Please note short listing is based on the requirements in the given job descriptions below such as; qualifications required, years of experience, technology and industry exposure. All candidates for the list positions MUST have relevant and required work experience.
· Date Posted: Saturday, 1st March 2014
· Location: Lagos, Nigeria
· Closing Date: Tuesday, 4th March 2014
· Email CV to: [email protected]
manager customer supplier and relationship management-crm
Core Job Functions / Responsibility:
The Customer/Partner Relationship Manager (CRM) is responsible for the planning, successful execution and follow up for a diverse range of customer and partner relationship management programs, along with identifying service improvement and new business opportunities. The CRM will carry out innovative and sometimes complex projects to their completion, thorough analysis in order to make sound recommendations for next steps that aim to improve customer/partner satisfaction ions.
Primary activities
· Act as the focal point for all customer and partner communications and activities
· Improving the overall customer relationship, delivering reliable customer service and administrative support.
· Support partners in all business matters pertaining to the service contract, terms and conditions, SLAs/WLAs, etc..
· Acknowledging customers and partners promptly and treating them in a courteous manner
· Support partners in pursuing and identifying mutual business opportunities.
· Finding out what information, or services the customer requires to meet his/her needs, providing clear, accurate and relevant information
· Maintaining a strong working knowledge of customer service portfolio / products
· Resolving customers’ queries within agreed authority
· Producing meeting notes after any customer/partner meetings, summarizing any actions required, and initiating follow ups.
· Contributing to the development of new business opportunities and services, based on customer requirements and market situation
· Leading new business proposals
· Compliance with legal requirements, industry regulations, organizational policies and professional codes of conduct
Job Requirements and Skills
Graduate Qualifications: A First degree BEng, BSc, BTec, Science or Technology Only from a recognised University REQUIRED.
Post Graduate Qualifications: Master’s degree or Post Graduate Qualification would be of ADVANTAGE.
Experience: 10 -12 years prior marketing or customer service experience in a high tech environment, preferably telecommunications ESSENTIAL.
Certifications and Training Requirements: Relevant IT Certifications (CISCO, JAVA etc.), Six Sigma, ISO, ITIL, Agile, UML, Testing, Certified Associate Business Analyst (CABA), Quality Technician Certification (CQT) etc. would be of ADVANTAGE
.
Key Skills:
· Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organised, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organised, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
· Strategic Planning and Development
· Project Management
· Business Application Knowledge
· Good Communication and Interpersonal Skills
· Influencing and Negotiation skills
· Presentation/Facilitation skills, Leadership and People Management Behaviour skills
· Passion for Excellence, Integrity, Empowering people and Growing people skills
· Team work and Customer Focus
· Problem Solving, Passion for Excellence, Integrity and Empowering people
· Growing people, Team work and Customer Focus
· Location: Lagos
