Job Vacancy At Ericsson Nigeria

Ericsson Overview

Engagement Manager Operations Support Services – RSSA EP OBS (Nigeria)
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

We welcome the opportunity to meet you!

Job Summary

Accountable for customer centric offerings in the OSS area, including re-use, based on the complete Ericsson portfolio & 3PP. Responsible for creating & taking forward offerings to existing or new markets & customers with potential for substantial growth through innovative business & go-to-market models, cross all engagement models. Responsible for sales of offerings within respective practice. Responsible for Lead Management to establish a long term business growth. Partner with the KAM/AM in driving customer engagements by providing thought leadership & support in identifying & capturing opportunities. Responsible for creating a highly capable & experienced organization, able to work with C-level with customers, long-term engagements & to prove Ericsson credibility in the field with successful business cases.
Responsibilities & Tasks

• Deliver customer value & thought leadership on OSS
• Lead virtual/functional team to support KAM to grow within & beyond current business
• Conduct in-depth business focused OSS discussions with the customer & analyze customer business environments, requirements, plans & issues
• Generate & manage OSS leads to increase the 36 month sales funnel
• Perform value argumentation through generating customer business cases
• Identify & proactively drive new OSS business opportunities
• Perform value argumentation through generating customer business cases
• Identify & proactively drive new business opportunities
• Build, manage & expand the regional offering portfolio in a specific area of competence &/or business
• Drive knowledge transfer among relevant communities within Ericsson
• Support in developing & delivering customer presentations including solutions, value argumentations & business cases

Position Qualifications

Core Competences:

• Problem Solving & Strategic Thinking
• Customer Insight
• Consultative Selling Skills
• Negotiation & argumentation Skills

Preferred Skills:

• Commercial Understanding
• Market Insight
• Presentation & Communication Skills
• Teamwork & Collaboration

Minimum Qualifications & Experience Requirements:

• 5-10 years experience of relationship sales & from ICT industry
• Relevant business/engineering degree or MBA
• Minimum 5 years in leadership positions

Additional Requirments, Physical Demands, Region/Local Specifications:

• Strong personal track record of sales and delivery within the OSS area
• Deep experience in selling OSS Systems Integration with understanding of impact on scope, commercial and contractual matters.
• Proven track record in engaging with C-level at customers to sell and deliver in the OSS area.
• Strong in consultative selling, fluent across engagement models – SI, Managed Services, Product engagement.

*LI-MA1
Primary country and city: Nigeria (NG) || Other/Not Applicable || Lagos || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log
Job Segment: Telecom, Telecommunications, Operations Manager, Consulting, Technology, Operations
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