IP Operations Supervisor Needed

Career Nigeria – Vacancy
IP Operations Supervisor Needed
Job Title: IP Operations Supervisor
Department: Network Provisioning and Operations
Reporting Line: General Manager, Network Provisioning and Operations
Location: Lagos State
Responsibilities:
The IP Operations Supervisor provides support for the IPNGN Network infrastructure and technical operations support for all IP customer base (This includes third party IP customers not directly connected to the Main One IPNGN platform).
Specifically, the IP Operations Supervisor’s responsibilities shall include:
–>Ensure continued smooth operation of the global IP network infrastructure through monitoring and performance reporting against performance benchmarks.
–>Ensure that biennial internal security audits are carried out on the network and recommendations made.
–>Ensure that new IP customer provisioning is carried out in line with the IP Provisioning process.
–>Ensure that accurate logging, timely updates and communication are provided by IP NOC and other Engineers during the lifecycle of any IP related incident.
–>Ensure that all escalated IP related tickets are resolved within agreed timelines and handled professionally.
–>Provide adequate support and requisite input to IP planning and technical sales teams
–>Ensure standardization and regular update of all documentation using the DMS system, and in line with corporate policy
Qualifications, Skills & Competencies:
–>Relevant professional/technical certifications
–>Minimum of 8 years’ relevant experience required in troubleshooting IP Circuits and all related issues.
–>Strong experience configuring and troubleshooting Cisco routers and switches
–>Cisco IOS/IOS XR experience will be an added advantage
–>Familiarity with TAC case management and escalation process
–>Strong understanding of a process driven environment
Demands of the job:
–>Strong written and verbal skills
–>Strong customer service experience required
–>Availability to work overtime in times of emergency and specialized project deliveries.
–>Understand and manage the pressure of a 24×7 customer support environment
To Apply


Contact Address
FABAC Center
3B, Ligali Ayorinde Street
Victoria Island
Lagos – Nigeria
Email: [email protected]