IT Help Desk Analyst @ Dancom Technologies

ABOUT US: http://dancomtechnologies.com/aboutus.php
CONTACT: http://dancomtechnologies.com/contact.php

The Dangote Group is one of Nigeria’s diversified business conglomerates with a hard-earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.

Dancom is a telecom service provider pioneering innovative technology in the deployment of fiber optic cable. In October 2005, Alheri Engineering Company (a subsidiary of the Dangote Group) was granted a 3G license, a National Long Distance License (No. NLDO/002/05) and the Unified Access Services License by the Nigerian Communications Commission (NCC).



Job Title: IT Help Desk Analyst

Job ID: 4961477



Job Description
• Responsible for first line support on all desktops/laptops
• Coordinate and administer the change management process according to ITIL standard
• LAN troubleshooting and resolution
• Ensure all request logged are assigned ticket numbers.
• Interface with resolver teams and follow up to ensure resolution on assigned tickets.
• Generate weekly and monthly reports on call classification, total number of calls, total closed within SLAs, outstanding closures.


Desired Skills & Experience
• HND/First Degree in Computer Science or related discipline.
• IT experience essential.
• Fluent spoken English
• Fluent spoken French


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