Head Of Operations At Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Purpose of the role:

• The purpose of the Operations Head of Managed Services is to deliver the same responsibilities as MSCOO but at MS Operations Level

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The Head of Operations will be responsible for:

• Full responsibility for Managed Services Organization in the unit within the CU
• Meeting the contracted KPI’s in the designated geographical circle/area
• CU level organisation consisting of Field Operations a, LNOC and GSC governance
• Customer Satisfaction in the designated geographical circle/area
• 1st Level of escalation for customer complaints and major network incidents
• Regular customer meetings and regional performance review
• Capacity management for the designated geographical circle/areas, including receipt/sign-off of the capacity forecast, preparation of network change plans, project plans, rollout and material forecasts etc.
• Analyze structural problems in the networks, set improvement plans and follow up
• Management of budget, corrective actions and follow ups
• Implementation of the Network Change Plans
• Own ,conduct and follow up 3PP governance and management

EDUCATION:

• Bachelor of engineering / Masters degree

COMPETENCIES:
Professional/Technical Competence:

• Demonstrated Ability to Deliver P&L Results Successfully in a Major Services Division
• Ability to Drive Business Development – Up-scoping, Upselling, Contract / Business Retention
• Contract Execution
• Senior Leadership Capability (qualified leadership experience of leading bigger organizations)
• Multi-Cultural Awareness
• International Mobility willingness to relocate globally

SKILLS AND EXPERIENCE:

• At least 10-12 years of experience in handling customer Network in bigger projects or similar operations, with a Combination of:
• Technical & Operational Management
• Financial & Business Management
• Customer Relationship & Business Development
• Leadership & Change Management

How To Apply:
CLICK HERE TO APPLY

Deadline: 4th November, 2014