Graduate Service Support Officer at (NIBSS) Plc

Nigeria Inter-Bank Settlement System Plc (NIBSS) provides the infrastructure for automated processing, settlement of payments and fund transfer instructions between Banks and Card Companies in Nigeria. NIBSS is owned equally by all licensed banks in Nigeria, and the Central Bank of Nigeria.Job Title: Service Support OfficerResponsibilitiesIdentify and handle customer enquiries completely and accurately.Resolve customer complaints and problems to the satisfaction of the customerUse customer service skills to optimize the opportunity of each customer contactEducate customers about NIBSS products and services and direct them towards available resources for self-helpComplete necessary documentation to manage customer complaints, issues and subsequent solutionsAlert management on issues or concerns that require escalation for complete resolution or which may indicate a larger, under
Graduate Service Support Officer at (NIBSS) Plc