Graduate Development Program FY11 - Field Support Engineers

Title: Graduate Development Program FY11 - Field Support Engineers (Nigeria)
Location: Nigeria-Lagos

Hewlett-Packard (HP) is the largest technology solutions provider in Europe, Middle East and Africa (EMEA) and worldwide. The company's offerings span from IT infrastructure, personal computing and access devices to global services and imaging and printing. Our customers are virtually everybody: consumers, small and medium sized companies, large corporations as well as Government institutions.

HP is a company fuelled by new thinking and unique ideas about creating more valuable experiences with technology. We make the impossible possible and are committed to challenging, stretching and never staying still. It is all to do with what sets us apart as a company.

At HP we work across borders, and without limits. Global virtual teams share resources and pool their brainpower to solve business issues and meet personal goals. Each individual is valued for the unique skills, experiences and perspective he/she brings. That's how ideas - and people - grow.

Now we are looking for the best talents to help us develop cutting edge technologies and grow in EMEA. We'll invest in your intellectual ability, encourage early responsibility and support your ambition and progress. With our coaching, guidance and global reach, the future is yours to explore!

What do we offer
We don't expect you to already have specific technical skills or professional experience. That's exactly what we will provide you with through our Graduate Development Program. HP gives you the opportunity to transition from a brand new graduate to a professional in IT Technology and Consulting.

We will help you achieve this by putting a comprehensive individual development plan in place to ensure a structured and blended learning experience with extensive on-the-job, in-class and virtual training opportunities. A mentor will be assigned to you to give you support along the way as well as regular feedback on your performance and development.

. Graduate Development Program: Customer Services Engineer
In this role you will configure system hardware, software and network components, assemble and integrate systems and products and verify operation requirements. At a later stage you will learn how to use proactive monitoring procedures to identify problem prevention opportunities. In addition you will conduct customer presentations as well as compile information to convey major points clearly and persuasively.

Â· Crucial to post sales service delivery, you'll be involved with multi-vendor systems including hardware, software, networking products and operating systems.
Â· Delivering on-site hardware support service to large enterprise and commercial customers, you'll install, configure and repair systems, networks and peripherals.
Â· You'll also run on-site and remote diagnostics and support account managers in a 24/7 environment.

What do we expect from you
We're looking for people who graduated from universities within the last 12 months or who will graduate within this academic year.

You can be a graduate in one of the following areas:
.Computer Science
.Information Technology
.Engineering

Program Description

Our Graduate Development Program has been developed to get the most out of the best graduates by giving you the opportunity to gain experience and exposure across many of HP's businesses. Throughout your time on the graduate program and beyond you will receive world class training including relevant professional qualifications, monthly development workshops, support and mentoring, all tailored to your needs.

During the Graduate Development Program you will:
* Learn new skills while you work and apply them to live projects
* Benefit from supported development tailored to your needs
* Build up an understanding of the full breadth of our business
* Develop your potential by being exposed to key areas of the business
* Gain an understanding of how we work, who we are and how we stay a leader in an ever-changing market
You will find yourself working in a uniquely inclusive and creative culture. In a working environment where everyone has an opportunity to fully participate in achieving business success. You'll start in a real role with real responsibility working alongside world-class professionals, and when you decide it's time to progress your career to the next step HP offers a huge range of career opportunities.

Experience
Understanding of Microsoft office is vital. Good communication skills are paramount along with some work experience or participation in meaningful extra- curricular activities related to your chosen field.

Skills
We're looking for people with strong commercial skills who can challenge the way things are done and are keen to explore new solutions. A proactive, positive attitude with the ability to work either independently or as part of a cross functional, multi cultural team is a must. Your organisational skills will be second to none, combined with accuracy, initiative and fluent English. You should be creative with an enthusiasm for change and a passion for learning. Good problem solving skills and leadership potential are also key.

https://hp.taleo.net/careersection/2/jobdetail.ftl