Graduate Customer Care Representative At Global Profilers

Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for a Customer Care Representative for our client who is an Online Travel Agency.

Job Title: Customer Care
Job Location: Lagos
Responsibilities:

• Support and provide superior service to customers via phones, e-mails and faxes as a receiver and caller
• Use questioning and listening skills that support effective telephone communication.
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Understand the impact of attitude in handling calls professionally
• Effectively deal with job stress, angry callers, and upset customers
• Use the most appropriate way to communicate with different behaviour types on the telephone.
• Apply the elements of building positive rapport with different types of customers over the phone.
• Apply the proper telephone etiquette to satisfy various customer situations.
• Apply appropriate actions to effectively control a telephone call.
• Identify voice skills and how to enhance a good telephone presentation.
• Meets commitments to customers
• Other duties as assigned.

Qualification and Experience:

• Good proficiency and navigation skills around a PC - including the internet
• Excellent keyboard skills - as they usually have to input data into a system
• Good telephone manner with a clear speaking voice - as most of the work will be done over the telephone
• Good communication skills and the ability to build rapport with the customer
• Ability to work well in a team
• A good first degree or its equivalent in any discipline
• Certificate in Amadeus
• Ability to use Amadeus GDS application proficiently is MANDATORY
• Possession of 1-2 years working experience in an IATA recognised travel agency
• Good written and oral communication skills

How To Apply:
CLICK HERE TO APPLY ONLINE:

Deadline: 30th October, 2014