Cadbury Nigeria Plc(Customer Service Order)

Cadbury Nigeria Plc is a subsidiary of Mondel?z International, Inc, an American multinational confectionery, food and beverage conglomerate, employing around 107,000 people around the world. It comprises the global snack and food brands of the former Kraft Foods Inc.Job Title:Customer Service Order To Cash LeadResponsibilitiesEnsure the highest level of service quality for customers in cooperation with Customer Service & Logistics Manager at all stages of OTC related activities while maintain KPI’S (CFR, DIOH, IA , FE & MEP)Facilitate cross-functional co-operation with Order Fulfilment/Logistics Operations/Finance Departments in terms of Order to Cash (OTC) issues resolutionSupervise and organize follow up of all queries coming from business counterparts, customers, or internally from other finance functionsMaintain CS& L cost below Maximum vs NR, minimize distr
Cadbury Nigeria Plc(Customer Service Order)