Arik Air (Manager, Customer Loyalty & CRM)

Arik Air is West-Africa’s leading airline operating a domestic, regional and international flight network. We operate mainly from two hubs at Murtala Mohammed International Airport, Lagos and Nnamdi Azikiwe International Airport, Abuja. Arik Air’s head office is the Arik Air Aviation Center on the grounds of Murtala Muhammed International Airport in Ikeja, Lagos State.Job Title: Manager, Customer Loyalty & CRMDescriptionTo lead and manage the team responsible for revamping and developing the FFP program. The candidate will be responsible for defining the operational model for the FFP scheme including but not limited to how customers “Earn and Spend” Miles.Additionally, the candidate will work with relevant teams to develop Arik’s CRM procedures to ensure customer relations.ResponsibilitiesFFP Development and DeliveryReview, revam
Arik Air (Manager, Customer Loyalty & CRM)