customer service personel

CUSTOMER SERVICE PERSONNEL
Job Essential Duties:

- Provide excellent customer service to all current and prospective client, even among peak hours.
- Cross-sell products and services to current and prospective clients in the branch and during marketing sales drives.
- Provide product and account information to clients.
- Identify and escalate service improvement opportunities through client interaction and feedback and ensure successful resolution of customer requests or concerns.
- Recommend prospective clients to AROs and Savings Representatives for initial processing.
- Ensure timely, compliant and customer-friendly account-opening and contract signing processes and assist clients with documentation as needed; provide support on account opening in the branch and in the field.

Job Qualifications and Experience:

- ND, HND or BSC level of education
- Minimum 3 years of experience, preferably in banking or retail services
- Basic mathematics, business acumen and analytical skills
- Proficiency in Computer Applications Excel /Microsoft Office and data entry skills

- Fluency in English required, Igbo or other local language skills will be an added advantage.

Candidate Profile:

- Oriented towards high-quality and friendly customer-service standards.
- Ability to anticipate, understand and respond to customer needs and an effectively communicate with people about our service.
- Willingness to relocate to Nigeria.
- Highly attentive to detail with excellent organizational and documentation skills.
- Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work.


How To Apply
Interested qualified candidates should
Intereted candidate should forward cv in word format to:[email protected]