Urgent employment foe it end user support
HUAWEI TECH IS RECRUITING IT END USER SUPPORT STAFF
| Assist in ensuring continuity of best practice service level management processes, executed by IT service support staff, required by EMTS. |
| ROLES AND RESPONSIBILITIES |
|---|
· Maintain a database of existing services offered and received by the IT division.
· Gather information necessary for service performance evaluation against SLAs.
· Assist in reviewing service performance against agreed SLAs and OLAs.
· Participate in regular service level review process with both the customer and IT service providers and document decisions.
· Assist in preparing regular reports on service performance and achievements of the customer and IT provider
· Develop faults/problem trend analysis and prepare service improvement plans to address identified gaps
· Research new technologies and approaches to meeting and exceeding customer needs.
· Maintain the change management database and process documentation.
· Assist in managing relationships with vendors providing services to the end users.
· Attend team/divisional/departmental meetings as required.
· Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, User Support and IT Facilities
· Perform any other duties as assigned by the Manager, User Support and IT Facilities |
| EDUCATION AND EXPERIENCE |
|---|
· First degree from a recognised University
· Three to five years relevant work experience |
| REQUIRED CAPABILITIES |
Knowledge
· Business Application Support & Maintenance
· User Support and Maintenance
Skills
· Communication
· Personal Effectiveness
· Problem Solving
Behaviour
· Passion for Excellence
· Integrity
· Empowering people
· Growing people
· Team work
· Customer Focus |
interested candidate should forward cvs to [email protected]
