Hotel Concierge Needed

Hotel Concierge

Job brief

We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency.
Responsibilities

· Welcome customers upon entrance and confirm reservations
· Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
· Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
· Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
· Arrange events, excursions, transportation etc. upon request from hotel residents
· Answer the phone and make reservations, take and distribute messages or mail and redirect calls
· Respond to complaints and find the appropriate solution
Requirements

· Proven experience as concierge; experience in customer service or relevant role is an advantage
· Proficiency in English; multilingual is strongly preferred
· Excellent communication skills
· Polite and confident with a great deal of patience
· Ability in multitasking and time-management
· Aptitude in resolving issues with a customer-focused orientation
· OND in any field or a degree in hotel management or relevant field will be a plus
Mode of application: qualified and interested applicant should forward cv and cover note to the HR at hr.syst emlinkintegrated@gmail.com not later than 2 weeks of this publication Only applicant resident in Lagos need apply
Note: not abiding to this advice will lead to total disqualification; only shortlisted applicant will be contacted.

N120,000