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>> BAT Nigeria >> Human Resources >> HR Coordinator Service Centre

Reference Number
DO/NGN/NIG/HC/12-02-09

Job Title:
HR Coordinator Service Centre

Location:
Lagos

Reporting to:
HR Transactional Shared Services Manager

Response Deadline:
19/2/2009

Requirement Overview:
Operational/Technical/Professional Results

Provide logistics support, accurate and comprehensive data to remuneration consultants and comparator companies during remuneration & benefits surveys
Provide accurate, comprehensive & timely information to payroll for the processing of monthly salaries by updating Qpay with collated & authenticated information from FHRM
Administer International Assignment immigration documentation process and ensure that the issuing and/or renewal of permits and visas are handled effectively, efficiently and promptly
Maintain and update employee records as provided by the FHRM’s in the Human Resources Information system, ensuring the integrity of employee data.
Monitor and report on compliance to the HR records management framework in line with departmental/ Company objectives
Undertake special & ad hoc HR projects in line with departmental/company objectives
Documentation of HR processes, procedures, forms and systems
Administer retirement benefits, confirming eligibility and ensure that exit entitlements are accurate and paid out promptly
.
Leadership Results

Design and run appropriate Human Resources Satisfaction Survey bi-annually ensuring transparency, open and honest feedback on related practices and systems.
Generate qualitative and quantitative management reports through efficient use of HRIS.
Provide support for training session’s specific to the needs of the various users of the Human Resources Information System.
Provide back up support for team as provided in the work distribution schedule.

Management Results

Review, develop key company information manuals
Employee Handbook
HR Policy Manual
Review, develop, document and oversee the effective delivery of insurance benefits and claims for:
Group life Insurance schemes
Workmen compensation & personal accident
Develop and report monthly BAT Nigeria Human Resource Scorecard with clear and measurable performance indicators of business priorities and objectives in line with BAT global and regional Human Resources Scorecard
Develop, implement and monitor company’s third party loan scheme
Monthly monitoring and reporting of HR Cost
Document all HR processes for the successful implementation of the SAP project in alignment with the global enterprise plan

Relationship Results

Internal

Establish and maintain effective and productive relationships, with all functional HR teams,
Ensures that an excellent standard of service is provided by the Service Centre to all Functional HR Teams.
Tracks outstanding queries and ensures that they are resolved satisfactorily within targeted time periods.
Actively engages with Functional HR Teams to ensure that they are satisfied with service provided
Internal auditors for the audit of employee information processes

External

External service providers.
Government Immigration Department with regards to International Assignee documentation

Innovation Results

Develop and maintain the HR departmental page on Nigeriact in line with the corporate objective of easy access to information
Provide support in the development, implementation and administration of technology driven tools that significantly enhance the efficiency and effectiveness of HR processes
Collate, compute and report analysis of key HR data to provide information on progress towards goals and objectives, issues and improvement areas, via HR Scorecard/Dashboard and HR Survey.

Key Responsibilities:
A Degree in the Humanities, Social Sciences or Arts
Exhibits a high level of initiative, confidentiality & commitment
1 -2years tactical experience in Human Resources
Has strong people skills
Has excellent communications skills, listening actively and speaking clearly
Have sufficient IT knowledge/skills to generate, operate and run reports.
Excellent Interpersonal & leadership skills are also required.
A high level of decision making, objectivity, creativity & Integrity.
Due to the changing face of the HR practice, it is imperative that the jobholder can adapt to changes when necessary.

Equity statement:
BAT Nigeria is an equal opportunities employer. All shorlisted applicants will be considered and assessed using the same criteria and recruitment process.
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