Urgent Vacancies at Kenya Airways

Thursday, May 14, 2009
Posted in category Transportand Shipping

kenyaKenya Airways, a reputable airline is looking for ambitious high fliers with exceptional qualities to till the under listed positions.

JOB TITLE: SALES AND TICKETING SUPERVISOR
ROLE PURPOSE STATEMENT
To lead and motivate a sales/ticketing team that will provide excellent services to the customers so as to generate sales and revenue

KEY ACCOUNTABILITIES/ RESPONSIBILITIES

1. To lead, guild and support sales arid ticketing team to ensure quality service to clients.
2. To validates and reconcile daily sales returns to account for both cash collected and document
3. Handle and effect ticket endorsements to enhance customer relations and satisfaction.
4. To handle customer complaint (denied boarding , baggage etc.) to ensure customer satisfaction and retention
5. To prepare and administer the shift/leave roster for optimal utilization of staff and resources
6. To uphold safety and security standards for the office to safeguard company resources.

COMPETENCIES

* Team player
* Good communication skills
* Excellent KQ product knowledge
* Ability to lead/guide and make decision
* High level integrity/ accountability
* Pleasant personality approachable
* Confident and well groomed
* Customer focused

KNOWLEDGE, SKILLS & EXPERIENCE

* University graduate
* IATA/UFTAA Diploma/intermediate and advance airline fares and ticketing course
* 3 years airline experience in sales and ticketing

JOB TITLE: TICKETING AND RESERVATION AGENT
ROLE PURPOSE STATEMENT

* To provide excellent services to customers in terms of ticketing reservations and KQ product to generate sales and ensure customer satisfaction and loyalty.

KEY ACCOUNTABILITIES/RESPONSIBILITIES

* To do reservations for all KQ clients to generate sales
* Fare quotes to all KQ clients to provide the best applicable fares and generate sales
* To recruit and handle existing and prospective frequent fliers to win and retain loyalty.
* Printing and reconciling of sales returns to accounts for daily sales
* To promote all KQ products to create awareness and generate sales
* To promote direct telephone sales so as to reduce distribution costs and generate sales.

COMPETENCIES

* team player
* customer focused
* Good communications skills

KNOWLEDGE SKILLS & EXPERIENCE

* University graduate
* IATA/UFTAA Diploma/ basic airline fares and ticketing.

JOB TITLE: SERVICE EXECUTIVE
ROLE PURPOSE STATEMENT

* To provide valuable support to the outdoor sales team so as to optimize revenue and enhance their efficiency in service provision.

KEY ACCOUNTABILITIES/ RESPONSIBILITIES

* To provide back up to Sales Executives (Confirmation/ fare/group/ quotes/refunds/PTA’s and Admin) to ensure efficiency of the sales process
* To liaise with Revenue Management on pricing issues to optimize on revenue and harness new business
* To provide timely and accurate responses to queries to enhance efficiency and improve on customer satisfaction.

COMPETENCIES

* Team player
* Customer focused
* Good communication skills

KNOWLEDGE, SKILLS & EXPERIENCE

* University graduate
* IATA/UFTAA Diploma/ basic airline fares and ticketing
* 5 years cognate experience

Interested candidates are required to submit applications and curriculum vitae within two weeks of this advertisement to:

The Country Manager
Kenya Airways
P.O Box 50147
Ikoyi - Lagos