Retail Processing Centre Unit Head needed at GTA

Unit Head – Retail Processing Centre, Head Office
Ref no: RPC/RPG 001
Job details
Group: Retail Processing Group
Reporting to: Group Head.
Location: GTA Head Office, Lagos State.
Closing date for applications:
Role Purpose
To coordinate and oversee the processing and delivery of retail policy
documents and relevant correspondence within the company’s turn around
time.
Responsibilities
? Oversees the daily processing and delivery of retail policy documents
? Ensures that processing period for documents is kept within the company’s
turnaround time
? Handles all internal and external customer complaints and resolution of all
transactional issues
? Liaises with Technology Group to identify processes that can automated
thereby streamlining our work process flow
? Identifies and implements best practices for retail insurance processes
? Ensures 3rd quality assurance on policy documents i.e. ensures the
complete documentation of transactions, error-free letters and policy
documents and ascertains appropriate payment of premium
? Signs policy letters and covering letters
? Prepare weekly reports
? Facilitates the training of incoming staff and Transaction officers

? Facilitates the Training of BA’s and sales teams and development of
training materials to bridge knowledge gaps
Requirements
? A Bachelor’s Degree in social sciences or related field
? Three to Five years cognate experience in Field

How to Apply
Email CV to [email protected] or forward covering letter with an up to date cv, to:
Human Resources
Guaranty Trust Assurance plc
Plot 928, Bishop Aboyade Cole street
Victoria Island, Lagos.

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