CUSTOMER SERVICE OFFICER URGENTLY NEEDED IN VEHICLE TRACKING COMPANY(LAGOS)

A Customer Service Officer is urgently needed at COTEK Integrated Technologies, a vehicle tracking company in Lagos. All interested candidates should forward their CVs within 2 weeks of this advert to [email protected].

Job Description-Areas of Responsibility:
Receive and manage all calls from customers or enquirers on
product and services of Cotek Integrated Technologies.
Maintain up to date records of all customers of the company.
Call up new customers after 2 weeks of installation to ensure
that services are appropriate and beneficial to the customer.
Report and log all complaint from clients and recommend ways
to avoid such future complaints.
Schedule and Manage customer installation dates and trainings.
Collate and analyze log of complaints to measure quality and
standard growth/decline rate.
Follow up calls to prospective clients and existing clients for
other vehicles in their fleet.
Composure and dissemination of Monthly SMS greeting
messages to all customers on updates on product and Tips on
security in the Industry.
Ensure that all cars are entered into the Cotek Customer
Manager software and ensuring also that all vehicle status are
updated daily.
Be able to view and retrieve vehicle report on behalf of call-in
customer from the Vehicle Tracking Software.
Interview and confirmation of all CoTrac customers phone
enquiry, to ensure that he/she is the authoritative contact person.
Maintenance and updates of the Company Website.
Prepare and give weekly reports to the Customer Service
Manager on the customer service Department.
Other responsibilities as may be assigned to you by your
immediate superior and the MD/CEO

Requisites:
Experience of at least one year in customer service unit
Must be patient, courteous and have the ability to analyze
and assess customer’s needs while performing quality
management and time management.
IT literate.
Excellent written and communication skills
Proactive and able to work under little or no supervision
Good typing and multi-tasking skills
Excellent people skills
Responsible, organized and efficient.