CUSTOMER SERVICE OFFICER (ABUJA)

A Customer Service Officer is urgently needed at COTEK Integrated Technologies, Abuja. All interested candidates should forward their CVs within 2 weeks of this advert to [email protected].

All applications for position advertised must follow this criteria:
- A detailed cover letter
-The subject heading must be CSO -Abuja
-CV must not exceed 2 pages.
-Age of applicant should be <28 years.
-B.Sc graduate holder.

Job Description-Areas of Responsibility:

-Receive and manage all calls from customers or enquirers on
product and services of Cotek Integrated Technologies.
-Maintain up to date records of all customers of the company.
-Call up new customers after 2 weeks of installation to ensure
that services are appropriate and beneficial to the customer.
-Report and log all complaint from clients and recommend ways
to avoid such future complaints.
-Schedule and Manage customer installation dates and trainings.
-Collate and analyze log of complaints to measure quality and
standard growth/decline rate.
-Follow up calls to prospective clients and existing clients for
other vehicles in their fleet.
-Composure and dissemination of Monthly SMS greeting
messages to all customers on updates on product and Tips on
security in the Industry.
-Ensure that all cars are entered into the Cotek Customer
-Manager software and ensuring also that all vehicle status are
updated daily.
-Be able to view and retrieve vehicle report on behalf of call-in
customer from the Vehicle Tracking Software.
-Interview and confirmation of all CoTrac customers phone
enquiry, to ensure that he/she is the authoritative contact person.
-Maintenance and updates of the Company Website.
-Prepare and give weekly reports to the Customer Service
Manager on the customer service Department.
-Other responsibilities as may be assigned to you by your
immediate superior and the MD/CEO

Requisites:
-Experience of at least one year in customer service unit
-Must be patient, courteous and have the ability to analyze
and assess customer’s needs while performing quality
management and time management.
-IT literate.
-Excellent written and communication skills
-Proactive and able to work under little or no supervision
-Good typing and multi-tasking skills
-Excellent people skills
-Responsible, organized and efficient.