customer-facing executives and frontline managers.

Ciuci Consulting......16, Bishop Kale Close, Victoria Island Lagos.


DELIVERING A GREAT CUSTOMER EXPERIENCE


ciuci consulting is a management consulting firm that focuses on providing business improvement support to existing companies and business setup support to start ups, as well as training programs to individuals and corporate organisations.

ciuci consulting is pleased to present a workshop proposal on 'Delivering a Great Customer Experience' through its "Open enrolment training program" - THE CLASSROOM. The classroom has offered a number of training and development programs to several individuals in Nigeria.

In today's highly competitive environment, customer service is a critical differentiator that improves customer retention and builds loyalty; therefore, developing excellent customer service skills is of utmost importance to the overall image and success of your organization as it can lead to repeat business and recommendations. The
purpose of this workshop is to equip customer-facing staff and front-line managers with the skills and resources
to deliver outstanding customer service skills that adds value to the company and the customer.

WORKSHOP DESCRIPTION
This workshop is designed to expose participants to strategies, techniques, and most of all, tips on delivering
excellent customer service through effective communication. Whether they are new to a customer service
position or you just want to improve their customer service skills and become that customer service
representative extraordinaire, this workshop will equip them with the tools and winning strategies to create an
outstanding customer experience that will drive new revenues and greater profitability.

OBJECTIVES
At the end of the workshop, participants will be able to:
• Identify customers and communicate effectively with them.
• Develop positive attitude for quality service
• Identify and proffer solution to customer needs
• Understand how to add value
• Take charge of challenging situations
• Determine customer types and how to handle them
• Work in accordance with the culture of the organization

DESIGNED FOR
• All customer-facing staff
• All front-line managers

METHODOLOGY
• Group discussions
• Self-assessment tools
• Use of workshop notes
• Films shows and case study

DURATION
• One (1) day

MAXIMUM INTAKE
• Thirty (30) participants

WORKSHOP FEE
• N25,000


WORKSHOP DATE
• 22nd August, 2009

WORKSHOP VENUE
• The Classroom – Ciuci Consulting, 16 Bishop Kale Close, Victoria Island, Lagos

OUR APPROACH
We will deliver an interactive workshop under the platform of The Classroom. The workshop will be divided into
two sessions to exhaustively cover the areas of Customer Service. The following table shows a detailed
breakdown of the workshop, the topics to be covered and the respective duration of the sessions. The sessions
will be facilitated by subject matter experts.

*The workshop includes lunch, refreshments and training materials.

For further inquiries, contact Fagbemigun Kehinde Tope(07067705851,08081109424,014023038) [email protected]