Ticketing & reservation officer jobs

Crowndfolx Travels and Tours is a world class Travel Management Agency. We provide travel solutions for all your personal and business travel needs; from travel consultations to ticketing and reservations, tours, our main goal is to satisfy all your travel needs, we sell the world to you. Crowndfolx was incorporated in 2013, and they are in need of a ticketing and reservation officer.

The successful candidate should be able to deliver high quality customer satisfaction by providing first class customer service to customers/passengers. Essentially providing support for the sales department and ensuring revenue generation for the organization. The job will also require a coordinated person with organizational ability.

Basic Duties

• Monitor passengers' travel request, and ensure that tickets are issued out promptly and accurately.
• Make reservations, bookings and advise customers on reservation status on or before flight departure.
• Issue, re-issue and re-validate flight tickets
• Prepare tickets sales report on a daily basis.
• Ensure strict adherence to laid down business policies and procedures.
• Risk & Operations Management.

Essential Skills

• Must be innovative, responsive and result-oriented
• Ability to listen and effectively communicate accurately important information to customers.
• Ability to use Microsoft Office Suite
• Developing constructive and cooperative working relationships with new customers, and maintaining them over time.

• Listening skills
• Must have strong time management skills and possess the ability to work to deadlines and under pressure.
• Must possess the ability to work and contribute effectively to a team.
• Must have excellent organizational, interpersonal and leadership skills.

Academic/Technical Skills

• First degree in any Social Sciences or Business Management course or certificate from a recognised Aviation School
• Ability to use the Amadeus or Sabre GDS is an added advantage