Customer Service Representatives urgently needed

The client, an emerging departmental store of household goods is in need of competent individuals to fill the position.Roles: • Effective management of the interface between suppliers, the network, customers and the commercial organization.• Management of help desk.• Development and implementation of annual network and customer relationship plan to enhance market performance.• Track and report new product trends.• Monitoring of sales and service performance of the network and evaluation of feedback for support actions.• Update of market information database.• Provide customer service support for the company and determine customer satisfaction index.• Ensure Customer Satisfaction.Desired Skills and Experience: Required Skills, Knowledge and Characteristics: • Knowledge of organizational strategies, tools and techniques for understanding the needs of customers.• High level of product and customer knowledge.• Cross selling competency.• Excellent computer skills, including Word and Excel in a Microsoft Windows environment.• Must not be more than 35 years.Qualifications and Experience: • Bachelor's Degree or its equivalent preferably in the social sciences.• Experience in marketing and information management.• 1-3 years’ experience in related activities.Interested candidates should forward their detailed CV to:[email protected]