customer care rep

JOB TITLE: HR Representative & Customer Care Representatives (West Africa-Lagos)
DEPARTMENT: Administrative Department, Sub-Saharan Africa (SSA)
REPORTING TO: Senior HR personnel & Team sales lead, Nigeria
LOCATION: Lagos, Nigeria

HR Representative

POSITION PURPOSE
To proactively engage and partner with SSA West Africa business in the delivery of shared business objectives:

•Assist with the implementations of strategic human resources plans throughout the region in alignment with the RESPONSE & SAFETY industry, HR best practice and legislative requirements and consistent with the established objectives and policies as directed by the overall strategy agreed by the Senior Management

•Support Managers and team members in the resolution of various employee relations issues and provide a comprehensive Human Resources service

KEY PERFORMANCE AREAS
1. Provisions of human resources support to SSA West Africa business partners

•Work with the Senior HR Personnel in the development of a human resources plan by assessing and prioritizing human resources opportunities; business opportunities: internal business partner needs; employees; and organizational requirements

• Provide active partnering and support to colleagues. Managers and Staff on HR related matters, to enable them to operate effectively and ensure the timely identification of issues/trends and the presentation of solutions

•Successfully communicate human resources policies and practices to align all teams with the HR strategy and company goals

•Provide information and consultation regarding employment issues - performance, transfers, promotion, demotion, staff reductions, placements, contract status etc

•Agree and measure meaningful metrics to ensure successful monitoring of key people initiatives

•Advice and counsel on employee remuneration and benefit options and assist departments and individuals with payroll related queries

•Facilitate and assist departments/business partners in fulfilling their HR related administrative requirements - accurate and current employee records, headcounts, position profiles, organograms, workforce planning and HR reporting

2. Assistance in the management of the capability and talent agenda for the Organization

• Partner with line managers and assist in the recruitment process to ensure high caliber candidates with key capabilities are attracted. Recruited, assessed and engaged; ensure position specifications are well defined and review the sourcing process to improve responsiveness to capability needs identified

•Work collaboratively with business partners to determine key positions within the region and Identify succession candidates

•Facilitate in the implementation of retention practices for top talent including on-boarding, experiential learning and development opportunities; conduct exit interviews and new starter interviews and use feedback to identify retention
opportunities

•Support the development of a performance management culture and provide support to business partners in respect of the practical application of the performance management process

•In collaboration with the training managers, facilitate the implementation of various organizational development initiatives and assist with the execution of the company's training strategy at all levels to ensure all employees have the necessary skills for the delivery of the region's business objectives

3.Promotion of positive employee relations
4.Personnel attentiveness
5.Alignment of personnel and company values
6.Adverse Event Reporting
7.Safety Health and Environment

MINIMUM REQUIREMENT
•Relevant HR generalist experience and proven track record (added advantage)
•Pharmaceutical industry experience (added advantage)
•Must be willing to travel frequently to Ghana

COMPETENCIES
•Excellent Interpersonal and persuasive skills
•Strong presentation skills
•Strong advisory skills
•Team player.
•Sound Business knowledge of any industry
•Proven competency in Microsoft Word, Excel and PowerPoint

TO APPLY
Call the following Phone Number between 8am And 6pm daily on how to apply / Phone call interview - 08115318383
Note: Please ensure that you reside in Lagos and its environment, candidate outside lagos willnot be consider.

APPLICATION CLOSES:
30th April, 2015






In-charge
Bright Alade
[email protected]